🔧 Crash Champions Collision Repair White Center

I brought my car to Crash Champions to have repairs done after an accident, specifically to fix damage to the back silver part of the vehicle. While they did repaint parts of the car, they completely missed the main issue I came in for. When I asked about it, they told me to contact the paying insurance company first which made no sense, since the insurance had already approved the work and referred me to them to handle the repairs. I expected clear communication and for the agreed-upon work to be completed. Instead, I left with the original issue untouched and no real explanation. Disappointed with how this was handled.

This location has some horrible parking opportunities. I parked on the other side of the building because I was directed to go here by my insurance after an accident for an estimate. I was told to pull my car around to the front and park. The only spot was deeper in the Alley next to two giant SUVs which were backed in. No easy way to get out. Which unfortunately caused me to lightly hit the side wall of the garage, which looked like it was already hit many-a-times. They are refusing to fix my car even though that parking lot being too close to the building is a known issue apparently and clearly many cars have hit that corner based on the bent gutter and marks on the side wall. Fire Marshall should be looking at this, something definitely doesn't fit to code.

Edit: While this location dropped the ball on my truck, I revised my star rating due to the diligence of the director of operations, Cameron Ruiz. He thoughtfully listened to my complaints and executed a game plan that took care of my concerns. He rented a truck, similar to my own, and had everything fixed at another location expeditiously. I'm extremely happy with the results. Crash Champions needs to praise Cameron for his impeccable work. It’s hard to tell if Crash Champions in White Center just doesn’t care at all about their clients or if they are completely inept. It was bad enough that they had to hold on to my truck (that I use to run my business) for two weeks longer because they ordered the wrong part, twice, but the lack of accountability is mind blowing. They told me “Chevy” had sent them the wrong part but it took me two minutes to Google the part, find a replacement, and confirm that they had been ordering the wrong part (from Good Chev where they purchased). All they needed to do was look at the back of the truck to see it had a camera in the tail gate handle. The manager is completely unapologetic about it. I picked up my truck on 8/18 and was blown away that they had the truck for close to a month and it was incomplete. The first thing that I noticed was that there was an 18” scratch in one of the doors that they were supposed to repair. They fixed a dent to the left and right of it but left an obvious scratch, which the estimator at the West Seattle location had pointed out as she was doing her estimate. Next, the mirrors on my doors are painted silver at the top and are black on the bottom, when I looked at the mirror they replaced, it was all black. The tonneau cover that they installed is missing half of its parts, so anyone can easily get into it. It also flaps in the wind because it’s not bolted down in the front and they didn’t install the new weather stripping that keeps it sealed. I installed the original one, so I was shocked that the plugs for the top and MAIN BOLTS to secure it were missing today. It’s completely useless now and I can’t keep my tools in the bed of the truck, the whole reason that I need it. I also noticed that they scratched the paint on the back of the cab installing it. They also left filler or silver paint gooped on my running board. Still, the manager Josh is completely unapologetic and apparently could care less about quality or customer service.

Don't go here they use BAIT and SWITCH tactics! I had a quote from Gerber to repair my car mirror but they had a long wait time so I took my car to Service King because the quote for the mirror was similar and they could help me right away. The called me after I dropped my car off and wanted to add over $500 worth of charges to hammer out the metal on the door shell. I asked when my car would be ready for pick up and they said a few hours if I approved the work; HOWEVED they wanted to charge me for an additional 6.5 hours of labor. I also asked for pictures and the damage which was minimal and was evident prior to any repairs and the needed repair was on my original Gerber quote that I showed them (they estimated 1.5 hours of labor). They would not repair for a reasonable price so I would not approve additional work. They put my mirror back on and it's crooked and a complete safety hazard. I'll be filing a complaint with the attorney general's office. I told them I did not feel comfortable paying them the total price quoted me as the work was not up to standard and they threatened to call the police on me and put a lean on my car. STAY AWAY! The picture below is after the work they did.

From the drop off to pick up everyone was accommodating, friendly, and professional. A Service King rep scheduled my repair and coordinated a reservation for my rental car. I needed two areas on my vehicle repaired. Samantha communicated updates throughout the process. They were spot with the estimated time frame. Pick up went smoothly my car looks shiny, clean, and beautiful! Thank you Service King!