BMW Seattle Service Center

brought in because newly replaced battery discharged very quickly. inspection report said they just recharged the battery. advisor and entire team not reachable by phone. they fixed nothing and charged $300++. not going back again

The service department here has changed. It used to be better! It's now overpriced, and the advisors lack transparency. Example: they wanted more than $300 to change an air filter. It's a $45 filter and a 5 minute job. More -- Tony, thanks for your reply. I already expressed my concerns directly. I'm interested in letting other customers know to look at the bill carefully. They may be surprised at $275 an hour -- and questionable/unnecessary procedures. I've been coming to BMW Seattle for more than a decade. This is a new problem.

I've had reasonable experiences here in the past, but not today. Dropped my car here in the morning. Did not hear anything back for a long time. Finally by closing time they informed me that they were not even able to look at it yet.... If they don't have the capacity to service the cars, then they should not be taking the appointment. Don't waste your time.

TLDR - Would not go back or refer anyone I know. Can't be trusted to do the small stuff then can you trust them to do anything? Came in to get advised on a new tire and/or wheel after hitting a pothole on the freeway. SA advised to replace tire (there was a small bubble) and would advise on wheel condition while balancing the new tire. Wheel ends up damaged (photos below) before they even take the tire off. Footage from my dashcam is erased while in their check-in area. SA doesn't offer any explanation but offers $200 off (cost of a wheel refinish) of a new wheel. ------- The only reasons I end up here are because it's close to the light rail and I want a dealership quote f…

Update: I apologize for not updating earlier, but I wanted to share that Rebecca Bridgman reached out to me after I raised my concern. I explained the situation, and she was very apologetic and offered me various options to resolve the issue. They went ahead with the vehicle detailing, and I must say, I received a very clean car. I am happy that they were able to address my concern and fix it. Throughout the entire process of communication regarding the detailing and car service, Trevor Maehl was always polite and prompt in answering my questions. Thank you once again. ***************** I had a really disappointing service experience at a BMW in Seattle and felt compelled to share my nega…