Toyota of Seattle Service

Michael was outstanding! I came in for an aftermarket tire and wheel installation and he delivered a genuine 5-star experience from start to finish. He communicated clearly, kept me updated on the progress, and handled everything with professionalism and care. I was moved by how thoughtful and attentive he was, it’s rare to see that level of dedication. The installation was perfect and I left bey…

TL;DR: Dishonest upselling tactics and a 3% credit card fee. Avoid. The long version: My wife called ahead to schedule a rear brake service for our RAV4 Hybrid. She was told it would be around $400, with a firm estimate provided after drop-off. When she brought the car in, she didn’t catch that the service request was just a $210 fee to inspect the brakes — not to actually perform any work. Severa…

I purchase my first Toyota last year. When I first arrived at my local Toyota of Seattle, I was informed about the great value of a pre-paid Toyota maintenance service plan, and purchased a 5 service package. A great deal! This is a fantastic value. All of the crew always do a fantastic job on my vehicle, and keep it running in tip top shape, and make me aware of upcoming items that may need atte…

Came in on Saturday for a flat tire replacement. The advisor said they didn’t have the tire and would have to order it (no big deal) and come back on Monday to get it installed. I came in on Monday and they said they had the wrong size tire and weren’t sure what happened and come back on Tuesday anytime to get it replaced. I came in on late Tuesday morning and they still didn’t have the correct ti…

It was not a great experience. The salesperson will push for services that you might get elsewhere for cheaper (and in my case, my bro could do my oil change for free) but it is better if you don’t agree to it and think it over. Once they do that push and get you to sign and you change your mind, they will call the service team but they might not be able to change it cause they already opened it u…